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Refund & Cancellation Policy

Last updated: October 20, 2026

Try before you buy

Every free account includes 2 AI handwriting-to-text conversions per day, so you can check the quality on your own documents before paying. Our cursive styling, signature, worksheet and learning tools are free and need no account.

Subscriptions and billing

Paid plans (Starter, Pro and Studio) are monthly subscriptions, billed in advance at the price shown on our pricing page. Payments are processed by Dodo Payments, which acts as our merchant of record, so their name may appear on your receipt or card statement.

Each plan includes a monthly number of AI conversions. Unused conversions do not roll over. A conversion that fails or finds no text is never counted against your allowance.

Cancelling

You can cancel anytime from Account → Manage subscription. When you cancel, you won’t be charged again, and you keep your plan’s features until the end of the billing period you’ve already paid for. You can also email us and we’ll cancel it for you.

Refunds

  • First payment: if you’re not satisfied, ask within 7 days of your first payment for a plan and we’ll refund it in full.
  • Renewals: renewal payments are not normally refundable once a new billing period starts. If you forgot to cancel and haven’t used any conversions in the new period, contact us within 7 days of the renewal and we’ll refund it.
  • Mistakes: duplicate charges, or charges made after you cancelled, are refunded in full.

How to request a refund

Email support@cursivetotext.com from your account email with the date of the payment. We reply within 2 business days. Approved refunds go back to your original payment method through Dodo Payments and usually appear within 5–10 business days, depending on your bank.

Please contact us before opening a dispute with your bank. We can usually sort things out faster.

Questions

Reach us any time at support@cursivetotext.com or through our contact page. See also our Terms of Service and Privacy Policy.